We’re excited to introduce new support features designed to provide quick and efficient answers to product-related questions. Here’s what’s new:
Chat help for educators
- Helix, our AI chatbot: Get immediate, round-the-clock assistance with product queries from Helix, our new chatbot.
- Live support agents: Connect live with a support agent if Helix can't resolve an issue, ensuring speedy resolutions
Access chat from any ExploreLearning product
Chat is embedded in all our programs to provide seamless support and faster answers, letting educators quickly get back to their instructional activity. Simply click the circle icon with a headset in the bottom corner of a page (icon color varies by product) to open the help module and start chatting.
Chat appears in the bottom corner of any product page, as shown with Gizmos on the common platform (on the legacy platform, it appears on the left side).
Clicking the Chat icon opens a window to chat with Helix for help.
A growing hub for in-product support resources
The new help module also connects to other resources that enhance product use, like the curated selection of classroom implementation tools available at our Educator Resource Hub.
Watch for more upcoming additions to the help module later this summer, including:
- In-product guides that walkthrough features step-by-step as they are used
- An integrated help center with in-depth help articles
- Announcements that keep users up to date on new features and content
Let our powerful and effective edtech resources take your STEM lessons to the next level. Start your free trial today.
